About Us

Welcome to RAKSIM, your trusted partner in innovative technology solutions. Since our founding in 2022, we have provide comprehensive ITSM consultancy, engaging ITSM training. We specialize in in improving the quality of IT services by applying recognised best practice frameworks, such as ITIL Agile, and the Service Desk Institute (SDI).

We have embraced the evolvement of IT Service Management (ITSM) from focusing on IT operations to a strategic approach aligning services with business goals. Over time, we have embraced methodologies like agile and DevOps, alongside innovations in cloud, automation, and AI to enhance efficiency and customer satisfaction.

At the heart of our success is a team of passionate professionals with years of experience and a proven track record. We take pride in building strong, lasting partnerships with our clients, delivering solutions that turn challenges into opportunities and ensuring technology drives business success.

Join the growing list of satisfied clients who have chosen RAKSIM to bring their vision to life. Let us help you reimagine what’s possible and achieve lasting success. Discover more about our services and how we can support your journey today!

Why Choose Us

Improved Service Quality

We adhere to ITSM best practices, ensuring that your IT services are delivered at the highest quality.

Enhanced Efficiency and Productivity

Our ITSM solutions streamline your IT processes, ensuring that your team can work more efficiently and effectively.

Cost Savings

By optimizing your IT operations, we help reduce unnecessary expenses. Our ITSM services are designed to identify and eliminate inefficiencies, ultimately saving your company money.

Scalability and Flexibility

Our ITSM solutions are scalable to meet the growing needs of your business. Whether you're a small business or a large enterprise, we can tailor our services to fit your specific requirements